In December, when tickets for my favorite solo artist, that's also a band, Tame Impala, went on sale, I made the mistake of trying to put together a bro night and bought six tickets without six confirmed yeses. At the time, I had five yeses and a maybe, so I bought the tickets in fear of a sellout/price gouge. Now, if you want to blame me for pulling the trigger and trying to make a memory with the fellas after losing two years of our late-primes due to a global pandemic, that is your right, but I assumed when the price point between being "in" was less than $50 that eventually they'd come to their senses and let it happen.
Now that the show is less than a month away, and I'm not a very good planner, I'm trying to book a hotel room so my friends and I can enjoy the show as Kevin Parker intended. I texted the two "maybes" (one yes semi-backed out) today to get a concrete answer to know if we'll need one or two rooms; perhaps we'd ball out and get a suite?
One of the guys was like a 95% no, and the other was closer to 50/50, but gun to my head; I knew they were both likely out, but I just wanted to confirm for sure so I could figure out what to do with my potential two ticket surplus.
Both confirmed they were out, which is cool, I wish they'd go, but if they don't want to go, that's their choice. Genuinely no hard feelings, one even offered to pay for his ticket without going, so I won't have to eat it, which is not what I'm worried about. It's not about the money; I just wanted to know if they were in or out so I could try to find replacements or exchange the tickets.
I've been using SeatGeek for years. I like how there are no hidden fees like Ticketmaster, where you think a pair of tickets is, let's say, $100, then you go to check out, and it's $166.38. Fuddat. I've never exchanged or resold tickets but knew they offered that as a feature, so before potentially reaching out to other people to take their spots, I looked at the possibility of swapping my six tickets for four. Thank God I read the FAQs.
I have zero issues with the 72-hour policy; that makes sense to me. Even if they were straight up like "no exchanges, ever," I could live with that because at least they're being honest about how they get down as a company, but this whole "we'll add your 100% SeatGeek Promo Code to your account" then only let you use it for one purchase is fucking GARBAGE, BULL SHIT.
It makes zero fucking sense to me. So I could theoretically use the $1050 I spent on six tickets towards a ticket that costs $1051, and that's fine and dandy, but I can't use, let's say, $820 of it on four floor seats then have the remaining $230 in my account as credit towards a future purchase? Why the fuck not, SeatGeek? It's credit from the money I've already given you. We're just moving credit around at this point. It's not even real.
I'll even give you the one-year, use it or lose it policy. Do you, but to offer full credit, but make it a one-time-only situation is just lousy fucking business and customer service IMO. It's not like this will put you out of business; if anything, it'll make customers like you more and blabber to their friends about how amazing your exchange policy is.
Imagine if you returned something and got store credit, but they only let you use it for one purchase. If I go to Marshalls and return 150 bucks worth of out-of-season Ralph Lauren, they're not going to give me $150 in-store credit, then keep the rest if I use it to buy a soda. Cities would burn if that were the case. Instead, you'd have the remaining balance on the gift card they gave you. There's literally no reason SeatGeek can't do the same. It's not hard to be decent.
For the record, this blog is NOT about my two friends that opted to stay home instead of enjoying a fantastic show; that's fine. I don't want them getting it twisted; I just needed to give the details of how I got into this situation. I have zero ill-will towards their decision, but SeatGeek can kiss my whole flat ass!
If you're interested in seeing Tame Impala at Mohegan Sun on March 12th, hmu ASAP!